Privacy Policy

Cortrionex SpA, with registered address at Av. Los Carrera 41, Concepción, Chile, and RUT 87.569.802-1 (hereinafter "Cortrionex", "we" or "us"), operates the website cortrionex.com as a free financial literacy platform. This Privacy Policy describes how we collect, use, store and protect personal data in accordance with Chilean Law No. 19.628 on the Protection of Private Life, as amended, and any applicable supplementary regulations.

By accessing or using this website, you acknowledge that you have read and understood this policy. If you do not agree with any part of it, you should refrain from using the site. This policy applies exclusively to data processed through cortrionex.com and does not extend to third-party websites that may be linked from our pages.

What data we collect

Cortrionex collects only the personal data that is strictly necessary for the purposes described in this policy. When you use the contact form on this website, we collect the email address you provide and the content of your message. Providing your name is optional and not required to submit a contact request. We do not collect financial information, identification documents, or sensitive personal data as defined under Chilean law.

In addition to information you provide directly, our hosting infrastructure and analytics tools may automatically collect certain technical data when you visit the site. This includes your IP address, the type of browser and device you are using, the pages you visit, the duration of your visit, and the URL of the page that referred you to our site. This technical data is collected in aggregate form and is not ordinarily used to identify individual users.

How we use your data

The email address and message content you submit through the contact form are used solely to respond to your inquiry. We do not add contact form submissions to any marketing list, newsletter or automated communication sequence. Your contact details are not shared with third parties for commercial purposes, and they are not sold or transferred to any external organization.

Technical and analytical data collected automatically is used to understand how visitors interact with the site so that we can improve the quality and usability of our educational materials. This data is processed in aggregate and does not involve profiling individual users or making automated decisions that affect any person.

Legal basis for processing

Under Chilean Law No. 19.628, the processing of personal data requires a legitimate legal basis. For data submitted through the contact form, the basis is your explicit consent, expressed by voluntarily completing and submitting the form. For technical data collected automatically through the operation of the website, the basis is our legitimate interest in maintaining a functional and secure online service, provided that this interest does not override your fundamental rights and freedoms.

Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

Data retention

Contact form submissions are retained for a period sufficient to address your inquiry and any reasonable follow-up, after which they are deleted. We do not retain personal data for longer than is necessary for the purpose for which it was collected. Technical log data is typically retained for a maximum of twelve months before being deleted or anonymized.

Data sharing and third parties

Cortrionex does not sell, rent or trade personal data. We may share data with third-party service providers who assist us in operating this website, such as hosting providers and analytics platforms. These providers are contractually required to process data only on our instructions and to maintain appropriate security measures. We do not transfer personal data outside Chile except where necessary to use internationally hosted services, in which case we take steps to ensure adequate protection consistent with Chilean law.

We may disclose personal data if required to do so by a competent Chilean court, regulatory authority or law enforcement body, or where we reasonably believe disclosure is necessary to protect our legal rights or the safety of any person.

Your rights under Chilean Law 19.628

Chilean Law No. 19.628 grants you specific rights in relation to your personal data. You have the right to request access to the personal data we hold about you, to request correction of any inaccurate data, and to request deletion of your data where there is no longer a lawful basis for its retention. You also have the right to object to processing carried out on the basis of legitimate interest.

To exercise any of these rights, please contact us at info@cortrionex.com with a clear description of your request. We will respond within a reasonable period and in any case within the timeframes required by applicable law. We may need to verify your identity before processing your request.

Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure or destruction. These measures include the use of HTTPS encryption for all data transmitted through the website. While we take data security seriously, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Cookies

This website uses cookies. For detailed information about the cookies we use, their purpose and how to manage your preferences, please refer to our Cookie Policy.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. When we make significant changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the website after any changes constitutes acceptance of the revised policy.

Contact

For any questions, requests or concerns relating to this Privacy Policy or to our data processing practices, please contact us at:

Cortrionex SpA
Av. Los Carrera 41, Concepción, Chile
Email: info@cortrionex.com
Phone: +56 41 249 6506